SHIPPING POLICY
Last updated: July 2026
Thank you for shopping with Tidunk. Below you will find all the information regarding our shipping process.
SHIPPING DESTINATIONS
Tidunk currently ships to:
United States
Canada
New Zealand
United Kingdom
Australia
Chile
Mexico
Germany
Spain
We do not currently ship to countries or regions outside the destinations listed above.
ORDER PROCESSING
Orders are processed within 1–4 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. If this happens, we will notify you as soon as possible.
SHIPPING TIMES
Estimated shipping time: 5–8 business days after your order has been processed.
Estimated total delivery time: 6–12 business days (1–4 business days for processing + 5–8 business days for shipping).
Please note that delivery times are estimates only and may vary depending on your location, customs clearance, weather conditions, carrier delays, public holidays, high order volumes, or other circumstances beyond our control.
SHIPPING COSTS
Tidunk offers free standard shipping to all countries and regions currently supported by our store.
Any alternative or additional shipping service, if offered, will be clearly displayed at checkout before you complete your purchase.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow 24–72 hours for tracking information to become available.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Nothing in this section affects any mandatory obligation to disclose or collect taxes where required by applicable law.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, lost packages, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer, except where applicable law states otherwise.
If you notice an error after placing your order, please contact us as soon as possible at tidunk@use.startmail.com. We cannot guarantee that an address can be changed after the order has been processed or shipped.
DELAYED OR LOST SHIPMENTS
Although we work with trusted shipping partners, delivery dates cannot be guaranteed. If your package is significantly delayed, appears to be lost in transit, or is marked as delivered but has not been received, please contact us and we will do our best to investigate and resolve the issue.
Nothing in this Shipping Policy limits any mandatory consumer rights that cannot legally be excluded.
CONTACT US
If you have any questions regarding this Shipping Policy or your order, please contact us at:
Email: tidunk@use.startmail.com
