RETURN & REFUND POLICY
Last updated: July 2026
At Tidunk, we want you to shop with complete confidence. That's why we offer a 90-Day Money-Back Guarantee on all eligible orders.
If you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.
RETURN ELIGIBILITY
To be eligible for a return under our voluntary 90-Day Money-Back Guarantee, your item must:
Be unused and in the same condition that you received it.
Include all original accessories.
Be returned in its original packaging.
Be accompanied by your order confirmation, receipt, or other proof of purchase.
These conditions apply to our voluntary 90-Day Money-Back Guarantee and do not limit any mandatory consumer rights that may apply.
HOW TO START A RETURN
To request a return, please contact us at tidunk@use.startmail.com before sending your item back.
Please include:
Your order number
The email address used to place the order
The reason for your return
Items sent back without first requesting a return may not be accepted.
If your request is approved, we will provide the correct return address and return instructions.
Please do not send your return directly to the manufacturer.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as we cannot issue a refund until the returned item has been received and inspected.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us as soon as possible at tidunk@use.startmail.com.
We will review your case and provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.
EXCHANGES
The fastest way to receive a different item is to return your original purchase.
Once your return has been approved, you may place a new order.
We only replace items that arrive damaged, defective, or incorrect.
NON-RETURNABLE ITEMS
Returns under our voluntary 90-Day Money-Back Guarantee cannot be accepted for items that:
Have been used.
Have been damaged after delivery.
Are returned without the original packaging or accessories.
Are sent back without first requesting a return.
Gift cards, if offered, are non-refundable.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
SALE ITEMS
Sale or discounted items are eligible for return under the same conditions as regular-priced items, provided they meet the requirements of this policy.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved under our voluntary 90-Day Money-Back Guarantee, your refund will be issued to your original payment method within 10 business days.
Please note that banks, credit card providers, and payment processors may require additional time to complete the refund.
If more than 15 business days have passed since your refund was approved, please contact us at tidunk@use.startmail.com.
EUROPEAN UNION, EEA, AND UNITED KINGDOM CANCELLATION RIGHTS
If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a legal right to cancel an online purchase within 14 days without giving a reason.
The cancellation period generally begins on the day after you, or a person nominated by you, receives the product.
To exercise this right, contact us at tidunk@use.startmail.com with a clear statement that you wish to cancel your purchase. Please include your order number and the email address used to place the order.
After notifying us, you must return the product within the period required by applicable law. We will provide the correct return address and return instructions. Please do not send the product directly to the manufacturer.
Unless the product is damaged, defective, incorrect, or applicable law states otherwise, you are responsible for the direct cost of returning it.
You may inspect the product only as reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.
Where the statutory right of cancellation applies, we will make the required reimbursement within the period established by applicable law. We may withhold reimbursement until we receive the returned product or you provide evidence that it has been sent back, whichever occurs first, where permitted by law.
This statutory cancellation right is separate from and additional to Tidunk's voluntary 90-Day Money-Back Guarantee.
SHIPPING DELAYS OR LOST PACKAGES
If your order is delayed, lost during transit, or marked as delivered but has not been received, please contact us at tidunk@use.startmail.com.
We will investigate the issue with the shipping carrier and work toward an appropriate resolution.
CONSUMER RIGHTS
This 90-Day Money-Back Guarantee is offered voluntarily by Tidunk and is provided in addition to any mandatory consumer rights that may apply under the laws of your country or region. Nothing in this policy limits or excludes any rights that cannot legally be waived.
POLICY UPDATES
We may update this Return & Refund Policy from time to time.
The version published on our website at the time your order is placed will apply to your purchase, except where mandatory law requires otherwise.
CONTACT
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: tidunk@use.startmail.com
